Terms & Conditions

Detailed description of goods and/or services

SNooZA is a business manufacturing and retailing ottoman sleeper couches / fold out mattresses, waterproof mattress protectors and fitted sheets for the retail and wholesale industry.

 

Responsibility: 

SNooZA Pty Ltd takes responsibility for all aspects relating to a transaction. This  includes manufacturing & sale of goods and services sold on this website or directly, customer service and support, dispute resolution and delivery of goods.

 

Delivery policy:

Subject to availability and receipt of payment, processed within 24 hours to 2 weeks depending on availability and stock. Delivery is provided by The Courier Guy Pty Ltd.

 

Return and Refunds policy:

You have 7 days in which to report faulty workmanship or return your goods UNUSED for a 100% refund. We will arrange for the collection of your unwanted purchase, however it must be returned unused, in perfect order, and wrapped in the original packaging or similar. In some instances where delivery was made to a small town of rural setting, there might be an extra charge for collecting the unwanted goods.

 

Merchant Outlet country and transaction currency:

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

 

Payment options:

We accept 3 Payment options:

  1. Bank card using Payfast or any of Payfasts available payment options. Card acquiring and security Card transactions will be acquired for SNooZA by Payfast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. Payfast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy
  2. SnapScan – provided by Standard Bank
  3. EFT directly to SNooZA’s Bank account which will be provided with the invoice

 

Customer Privacy policy:

Customer details separate from card details will be stored by SNooZA for record purposes only. SNooZA will take all reasonable steps to protect the personal information of users. We will not sell or provide customer information to any third party

 

Country of domicile:

This website is governed by the laws of South Africa and SNooZA chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 3 Linda Close, Hout Bay, South Africa.

 

Variation: 

SNooZA may, as it sees fit, change this agreement or any part thereof at any time without notice.

 

Company Information:

This website is run by SNooZA Innovations (Pty) LTD based in South Africa trading as SNooZA  –  registration number 2018/202368/07.

SNooZA’s contact details are: 082 499 0440 / info@snooza.co.za

 

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